Belvidere Place is committed to preserving the privacy of all our guests and being open and transparent about how your personal information is used by us.
What information do we collect from you?
When you make a booking with us we collect the name, address, email and phone number of the the person making the booking. We may also ask for your paymentcard details in order to secure the reservation by taking a deposit equal to the first night of your stay, or on departure, when final payment is made using your card,
As with other websites, digital data may be collected when you visit our website, including IP addresses, browser data, traffic data, booking history, social media behaviour and user patterns. This type of information is neither requested nor used by us Belvidere Place
How does Belvidere Place use your personal data?
Your address is needed as part of the authorisation process for your card.
We use your email address to send you our booking confirmationalong with more details about us, and other information that we hope you may find useful for your stay. We normally send a reminder email a few days before you are due to arrive.
Following your visit, you will receive an email from our booking system asking for your feedback on your stay (just so that we can check that everything was okay) and inviting you to stay in contact with us on social media or by email, if you would like to do so.
We will only use your phone number to contact you in case of an emergency, or, if we need to check your expected arrival time with you.
We do not disclose personal data to any third parties or external organisation, other than the following secure data processors which carry out work on our behalf. These are: (1) Inn Style (Staylists Limited) who provide our booking system; (2)MailChimp, our email distributor; and (3) Square UK, who provide secure payment processing for us,
Neither we nor Inn Style, MaiChimp or Square will share your information with any third party unless there is a legal reason for doing so.
We aim to keep our information about you as accurate as possible. If you would like to review or to change the information you have provided, please contact us at firstname.lastname@example.org
News from Belvidere Place
We would like to stay in touch by sending you occasional updates about what’s happening at Belvidere Place, with news about events, offers or what’s happening in the area. In order to receive these updates, we need to you to confirm that you would like to do so by clicking the link below.
You can opt out of receiving communication from us at any time, by clicking the unsubscribe button on the mailouts.
Guest Registration on Arrival
Lastly, we are also required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For commonwealth guests: guest name(s) and nationality
For non commonwealth guests: name, nationality, passport number and address of your next destination
We will keep these forms, securely, for a period of one year in case they are needed by the police. After one year the forms are destroyed.
Peter Manners October 2018